Our Commitment to Accessibility
Last Revised: May 2023
Concord values our consumers and strives to make each interaction and experience with our website positive. We work diligently to enhance our website, to enrich its content, and to improve your browsing experience. This includes facilitating and improving the usability of our website to ensure that our services and content are accessible to persons with disabilities, including users of screen reader technology.
To accomplish this, we have partnered with a leading web accessibility consultant to enable and maintain accessibility in-line with the Web Content Accessibility Guidelines (WCAG) developed to fulfil the requirements of the Americans with Disabilities Act of 1990 and similar laws.
Users of our website may enable or disable these accessibility features by clicking the accessibility menu icon that appears on the corner of the site page. After triggering the menu, please wait a moment for it to load in its entirety. When loaded, users will have access to various tools to help them navigate and use the site’s content and features. Among others, these tools include screen reader adjustments, keyboard and smart navigation, voice commands, blink blocking, and color contrast.
Our efforts to improve the accessibility and usability of our website are ongoing. While we strive to make our site accessible, our pages may not always pass online testing or validation tools, especially when new content is being loaded. We appreciate your understanding as we continue to assess and implement accessibility tools.
If you are experiencing difficulty with any content on our site or have questions or concerns about the accessibility of our site or any particular page, please send us an email, chat with us, or call us at 1-800-810-2311 (operating hours Mon-Fri 9am – 5 pm Eastern). So that we can better evaluate the matter and respond quickly, please be sure to specify in your email and/or by phone both the web page and the nature of the issue you encountered.