All Concord watches are covered by an international warranty against any manufacturing defect (with the exception of rubber or leather straps or surface treatments including DLC or PVD). The Concord international warranty will be honored by all Concord Authorized Service Centers and is valid for a period of 3 years from the date the watch is purchased from an authorized Concord retailer.
This international warranty shall only be valid if the watch has been purchased from a retailer approved by Concord or an authorized Concord distributor, whose name, address and signature must appear on the warranty card along with the date of purchase, the model of the watch and its serial number.
This warranty card must be presented with the watch at an official Concord Service Center or Concord dealer for all in-warranty servicing. Any work performed on a Concord watch by an unauthorized person or entity, or any alteration to the serial number engraved on the watch shall automatically render this international warranty null and void.
All Concord watches are accompanied with directions for use including recommendations for care and maintenance that should be respected. The Concord international warranty does not cover damage resulting from improper use or mistreatment of the watch, especially from dropping the watch.
The terms of this international warranty do not in any way restrict or otherwise affect any possible statutory rights to which the consumer may be entitled by law in the state or country of purchase.
COMMON WARRANTY/SERVICE QUESTIONS
DO I NEED TO REGISTER MY WARRANTY CARD WITH YOU?
You do not have to register your watch or warranty card with us. However, we recommend you keep both your warranty card and sales receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer. Please note, 'valid warranty cards' must be duly completed, dated and stamped by the Authorized Concord Dealer.
DO I GET AN ADDITIONAL WARRANTY AFTER YOU REPAIR MY WATCH?
If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.
DO I NEED TO KEEP MY WARRANTY CARD?
We recommend you keep both your warranty card and sales receipt in a safe place after purchase. We require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer to provide warranty repair service. This requirement is contained in the warranty protection guidelines. Please note, 'valid warranty cards' must be duly completed, dated and stamped by the Authorized Concord Dealer.
CAN MY LOCAL JEWELER SERVICE MY WATCH, OR WILL IT VOID MY WARRANTY?
The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by such person or business. Therefore, we encourage consumers to send watches, which are under warranty, to our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.
If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistant testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any such service providers and mot not be able to repair any damage caused by such service provider.